"Delay is the deadliest form of denial."
If your organization has to do more with fewer resources, maybe we can help by stationing a Cruxen engineer at your location to provide service and support. This assignment may be partial or full time to work as part of your team, managing your infrastructure and performing many important day-to-day networking activities for your organization.
Alternatively, a remote monitoring service may be setup for you.
Either way, these resources are meant to work together with your team, serving as a bridge to the vendor Engineering and therefore saving costs and time on multiple areas:
Preventive maintenance – by identifying in advance potential risks and addressing it in advanceCorrective actions – by hardening configurations and / or replacing defective components, having for this purpose spares as agreed while defining an SLA
The main concept behind this service is to avoid all the interim steps between your team and the product manufacturer engineering, saving this way a significant amount of time and money.